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Advertising & payment terms

The terms for everything you can buy from SouthamptonPro — listings, memberships, website adverts, Facebook group posting, Top Spots, lead bundles and guest posts.

Last updated 14 November 2026. SouthamptonPro is run by Local Trades & Business Recommendations, 4 Broadleaf Close, Dibden Purlieu, Southampton, Hampshire SO45 4AY.

1. Who we are and who these terms are for

  • SouthamptonPro is run by Local Trades & Business Recommendations, 4 Broadleaf Close, Dibden Purlieu, Southampton, Hampshire SO45 4AY. In these terms "we" and "us" mean Local Trades & Business Recommendations.
  • We run a local business directory and sells advertising and promotion services to businesses in Southampton, Hampshire and the Isle of Wight.
  • These terms apply to anything you buy from us: listings, Featured and Premium memberships, website advert spaces, Facebook group posting, Top Spots, lead bundles and guest posts. They sit alongside our general terms of use and privacy policy.
  • Our paid services are for businesses. If you buy as a consumer, nothing in these terms affects your statutory rights.

2. Not connected to Facebook or Meta

  • Local Trades & Business Recommendations is an independent business. We are not part of, partnered with, endorsed by, sponsored by or approved by Facebook or Meta Platforms, Inc. ("Meta"). "Facebook" and "Meta" are trademarks of Meta Platforms, Inc. and are used on our site only to describe where we post.
  • Our Facebook service is our own labour: we write, schedule, post, pin, feature and manage your content in local Facebook groups that we run or help administer, and on our own pages. You are paying for our time and admin service — we do not sell Facebook advertising, Facebook ad credits or any Meta product.
  • All posting is done under Facebook's own Terms of Service and Community Standards and each group's rules. Promoted posts are labelled as promotions.
  • Facebook and Meta are not a party to your purchase and have no responsibility for it. Any question, complaint or refund about our service is with us, not with Facebook or Meta.
  • Facebook can change its features, limit reach, remove posts or restrict groups or accounts at any time without notice. We can't control this and aren't responsible for it, but if it stops us delivering what you paid for we'll offer you a fair alternative or refund the part we couldn't deliver (see section 8).

3. No guaranteed results

  • Group sizes, views, clicks, enquiries, sales, search rankings or AI search visibility are never guaranteed. Any figures we show are estimates, and the reach of a post depends on each group's activity and on Facebook.
  • Free social media blasts that come with group cover bookings (TikTok, Instagram and our Facebook page) are a bonus, posted at our discretion, and carry no guaranteed reach.

4. Your content

  • You're responsible for the wording, images, links, offers and claims in your adverts, posts and guest posts. They must be accurate, legal, not misleading, and must not break anyone else's rights (including copyright and trademarks).
  • By sending us content you give us permission to edit it for length, layout and group rules, and to publish it on our website, our pages and the groups you booked for as long as your booking lasts (guest posts: permanently unless removed under these terms).
  • We can refuse, edit or remove any content that breaks the law, Facebook's rules, a group's rules or these terms. If we remove content because it breaks these terms, no refund is due.

5. Prices and payment

  • Prices are in pounds sterling and are shown at checkout. Where VAT or other taxes apply they are calculated at checkout. Launch prices are available for the period stated and may rise afterwards for new bookings.
  • Payment is taken upfront by card through our secure payment provider. We never see or store your full card details. A booking is only confirmed once payment has gone through.
  • Payments are for our directory and advertising services only. We never take payments for, or on behalf of, trades' jobs — anything you agree with a customer is between you and them.

6. Listings, memberships and renewals

  • The first 1,000 businesses to list get their listing free for one year. After that year — and for every listing after the first 1,000 — a listing costs £4.99 a year. Featured and Premium members don't pay the listing fee on top.
  • Memberships (Featured and Premium) and the yearly listing fee renew automatically at the end of each paid period until you cancel. We'll remind you on your dashboard before a free year or paid period ends.
  • You can cancel a renewal at any time from your dashboard. It stops at the end of the period you've paid for; we don't refund part-used periods.
  • If a renewal payment fails, your listing or membership stays active for 7 days while you update your card, then ends.
  • Featured and Premium members must provide proof of insurance after paying; Featured placement starts once our team has checked it. Gas work needs a valid Gas Safe registration and electrical work a valid NAPIT or NICEIC registration before those job requests are sent.

7. Bookings, dates and limits

  • Website adverts run for the dates you book and are checked by us before going live. Facebook bookings run for the period shown at checkout (for example a week, a month or four weeks); we'll contact you to confirm groups, dates and artwork.
  • Featured spots are limited per group (up to 3 businesses in main groups and 1 in SO postcode groups) and a Top Spot is limited to one business per trade per town, so not every option is always available.
  • Lead bundle credits are for leads on the listing you bought them for and can't be exchanged for cash.

8. Cancellations and refunds

  • Because our services are booked for set dates and limited places, one-off bookings can't be cancelled for a refund once they've started. Ask us before your start date and we'll try to move it.
  • If we can't deliver something you've paid for — for example a group is closed, a spot was double-booked, or Facebook stops us posting — we'll offer a comparable alternative or refund the part we couldn't deliver.
  • Guest posts are published permanently once live and are non-refundable after publication. "Write it for me" credits are returned if we can't deliver the post.
  • If you think you've been charged wrongly, contact us first so we can put it right quickly.
  • You can write to us at Local Trades & Business Recommendations, 4 Broadleaf Close, Dibden Purlieu, Southampton, Hampshire SO45 4AY.

9. Our responsibility to you

  • We'll provide our services with reasonable care and skill. We aren't responsible for losses caused by things outside our control, including Facebook or other platforms, internet outages, or how customers and other businesses act.
  • Our total responsibility for any booking is limited to the amount you paid for it. Nothing in these terms limits responsibility that can't be limited by law.

10. Changes and law

  • We may update these terms from time to time; the version on this page when you buy applies to that purchase. We'll tell members about important changes before they renew.
  • These terms are governed by the law of England and Wales, and the courts of England and Wales deal with any dispute.

Questions about a booking or a payment? Contact us.